Refund policy

REFUND POLICY

At Aurora Fragrance Studio, we want every customer to enjoy their fragrance. The following policy outlines how we handle returns and replacements.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged in transit, or you received the wrong item, please contact us at info@aurorafragrancestudio.com within 30 days of delivery. Include your order number and clear photos of the issue. If approved, we will provide a prepaid return shipping label so you can send the item back to us at no cost. Upon receipt of the returned item, we will ship a replacement bottle.

Opened Bottles

Due to the personal nature of fragrance and hygiene considerations, we are unable to accept returns on opened bottles.  All sales are final except in cases of defect, damage in transit, or fulfillment error.

Our Commitment

Fragrance is personal, and we want you to love what you wear. If something about your purchase isn't working for you, please reach out — we read every email and will do our best to address genuine concerns within the bounds of this policy.

Contact

Aurora Fragrance Studio LLC info@aurorafragrancestudio.com